The new age of customer service is AI-first, AI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI agent, agents get instant answers with an AI copilot, and support leaders get instant AI insights.
No-Code AI
Note: We are in the process of evaluating platforms based on our Core Criteria, Extended Criteria, and Code AI Criteria. The ratings for these categories will be published soon. Thank you for your patience as we ensure a thorough and accurate assessment.
The Intercom website does not explicitly mention a "No-Code AI" feature or product. However, here are some of the key features of Intercom that may be inferred as AI-enabled:
Business Messenger: Intercom's messaging suite allows businesses to connect with their customers in a personalized and automated way. It offers pop-up messages, a customizable chat widget, and mobile carousels.
Automated Chatbots: Intercom uses AI-powered chatbots, like Custom Bots and Resolution Bot, for proactive engagement and automation of customer interactions.
Customer Data Platform: Intercom allows businesses to see, understand, and act on customer data. It collects and integrates information from different sources, which can facilitate better service or product personalization.
Product Tours: Intercom offers a feature that allows businesses to create interactive tours for their products or services. These guided tours can influence customer behavior, and the impact of these tours can be measured.
Help Desk Software: Intercom provides a complete solution to customer support issues with their Team Inbox and Articles features.
Apps and Integrations: Intercom has a wide range of apps and integrations with other platforms to increase your team's productivity and streamline workflows.
User Segmentation and Targeting: The platform allows for targeted communication to different customer segments based on their behavior and attributes.
Email Marketing: Intercom offers email marketing tools, enabling businesses to send personalized email campaigns to their customers.
In-app messages: Intercom provides in-app messaging capabilities, enabling businesses to send targeted and triggered messages to users while they are interacting with the app.
For the specific features of "No-Code AI" from Intercom, the website does not provide specific details.